Al-Razana provides customers with the total solution, with every stage of a job being carried out in-house. This is unique in the marketplace and has fuelled ongoing growth within the company, ensuring maximum efficiency. And the company does not ‘lose interest’ in the project as soon as its equipment been successfully installed. On the contrary, it is fiercely proud of its maintenance and after sales service, which makes the company the ideal business partner.
The Maintenance department at Al-Razana, which reaches into all corners of the UAE and into neighbouring Gulf states, has one priority above all else - ensuring total customer satisfaction. Whether the requirement is for servicing and maintenance work or just the supply of parts and accessories, Al-Razana trained service advisors and technicians provide a consultative approach, offering friendly sound advice without any pressure.
Al-Razana understands that time is a very precious commodity, so the service it provides is designed to use up as little of it as possible. So whatever the problem - and wherever the problem - it will be sorted out quickly, efficiently and cost effectively.
Moreover, Al-Razana carries a large stock of genuine parts, manufactured to exacting standards. The company's experienced team of parts specialists is able to advise on the best approach for replacement, whether for older or more current models. And this is true of both Al-Razana own brand and that of the products it imports from leading manufacturers around the world.